Last updated: 10 September 2026

1. About this policy

This Privacy Policy explains how Gift City collects, uses and protects personal information when you visit giftcityos.com, contact us or place an order in Pakistan.

2. Information we collect

We may collect your name, email address, delivery and billing information, order details, personalization instructions, uploaded photos or artwork, payment status, device information, IP address and communications with us. Payment card details are handled by the selected payment provider and are not stored by Gift City unless the checkout expressly states otherwise.

3. How we use information

• To process, personalize, pack and deliver orders.
• To provide customer care and respond to enquiries.
• To prevent fraud, maintain website security and troubleshoot problems.
• To improve our products, website and shopping experience.
• To meet accounting, tax and other legal obligations.
• To send marketing messages only where permitted; you may opt out at any time.

4. Personalized content and uploads

Photos, names, messages, logos and other files you provide are used to prepare your requested product. You confirm that you have permission to use the submitted material. We do not use customer-supplied personalization content for unrelated advertising without permission.

5. Cookies and analytics

We use necessary cookies for cart, checkout, account login and security. We may also use analytics or preference cookies to understand site performance. Browser settings can limit optional cookies, although some store functions may then work differently.

6. Sharing of information

Information may be shared only as needed with payment providers, delivery partners, hosting and technology providers, professional advisers or public authorities where required by applicable law. We do not sell personal information.

7. Data retention and security

We retain information only for as long as reasonably required for orders, support, fraud prevention and legal or accounting obligations. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

8. Your choices

You may ask to access, correct or delete eligible personal information, or withdraw marketing consent, by emailing [email protected]. Some records may need to be retained for legal, accounting or dispute-resolution purposes.

9. Children’s privacy

Gift City is not intended for children to place orders without the involvement of a parent or legal guardian.

10. Changes and contact

We may update this policy when our services or legal obligations change. The latest version will appear on this page. Privacy questions may be sent to [email protected]. Location: Pakistan.