Review returns, damaged orders and how Gift City handles information.
Frequently Asked Questions
Helpful answers about personalized gifts, payments, delivery, returns and customer care in Pakistan.
General FAQ
How do I place an order?
Choose a product, select any available personalization options, add it to your cart and complete checkout. Review names, dates, photos and messages carefully before submitting.
Which products can be personalized?
Available personalization is shown on each product page. Depending on the item, options may include names, dates, photos, messages, colours or company branding.
Can I request a custom design?
Selected products support custom requests. Share clear requirements through the product options or email [email protected] before ordering if you need guidance.
Can I change personalization after ordering?
Email [email protected] as soon as possible. Changes are only possible before design preparation or production begins and may affect cost or timing.
Do you offer corporate gifts?
Yes. We offer practical and presentation-ready gift options for employees, clients and events in Pakistan, with branding available on selected products.
Order Process
What currency are prices shown in?
Prices are displayed in Pakistani Rupees (PKR) unless the website clearly states otherwise.
Which payment methods can I use?
The currently available payment methods appear during checkout. Availability may depend on your order and payment provider.
Do you deliver across Pakistan?
Delivery availability, charges and available methods are shown during checkout after you enter your destination in Pakistan.
How long does delivery take?
Timing depends on the product, personalization and destination. Any estimate is provided in good faith and may be affected by courier operations or public holidays.
How should I check my delivery details?
Review the recipient name, address, city and other checkout information carefully. Incorrect or incomplete details can cause delays.
Payments
Can I return a personalized product?
Personalized items are not normally returnable for change of mind. We will review cases involving damage, manufacturing defects, an incorrect item or a Gift City error.
What should I do if my order arrives damaged?
Email [email protected] within 48 hours with your order details and clear photos of the item and packaging. Keep the packaging while the case is reviewed.
Can I cancel an order?
Standard items may be cancelled before dispatch. Personalized orders can only be cancelled before design preparation or production begins.
How do I care for decorative products?
Keep décor away from excess moisture, direct heat and harsh cleaners. Use a soft dry cloth unless the product page provides different care instructions.
